REDWOOD COAST CONCIERGE
Service Guidelines & Terms
Effective October 5, 2026
What I can help with
Redwood Coast Concierge provides personal administration, research, scheduling, phone calls, customer-service follow-up, household and vendor coordination, errands, travel planning, and small-business and e-commerce support.
Every request is reviewed individually. We will agree on the work, availability, price, and any necessary permissions before work begins. Submitting an inquiry does not confirm a booking.
Service boundaries
Redwood Coast Concierge is a concierge and administrative support service, not a caregiving or emergency service. I do not provide personal care, bathing, lifting, medication administration, medical treatment, supervision for someone who cannot safely be left alone, or emergency response.
I do not provide legal, tax, investment, or medical advice, or perform work requiring a professional license. I can help research options, organize information, and coordinate appointments with qualified professionals.
I may decline requests that are unsafe, unlawful, outside my capabilities, or beyond the agreed scope.
Payment and time
Time blocks are prepaid after we confirm your needs and availability. Prepaid hours do not expire. Future appointments remain subject to availability.
Time is tracked in 15-minute increments. Research, calls, correspondence, coordination, and other work performed on your behalf count toward your time block. Any billable travel time will be agreed upon before booking.
Additional time requires your approval. Vendor fees, purchases, shipping, parking, and other expenses are separate from concierge time and require approval before being incurred.
REFUNDS & CANCELLING
You may request a refund for unused prepaid hours. Completed tasks are billed at your package's hourly rate, and incurred expenses remain your responsibility. While prompt notice for rescheduling is appreciated, there are no fees beyond the cost of finished work and nonrefundable costs. Should I need to end an assignment, I will refund all remaining time.
OUTSIDE VENDOR POLICY
I research and coordinate third-party providers, but you are responsible for hiring and paying them directly. These vendors maintain their own insurance and policies; their performance is not guaranteed by my referral. My responsibility is limited to the coordination services agreed upon within our engagement.
CLIENT EXPECTATIONS
Clients must provide accurate data and have the authority to request services. I will seek your consent before making purchases or commitments. For your security, please do not transmit passwords, card details, or sensitive medical documents through this website. While I provide diligent care, I cannot guarantee results managed by third parties.
AGREEMENTS & UPDATES
Work begins once we confirm the scope and terms in writing. Any significant changes to active assignments require mutual agreement. Please note that updates to these website terms do not retroactively change previously established contracts. For any questions, please reach out via email to hello@redwoodcoastconcierge.com
Last updated: October 5, 2026